Consultation appointments: We provide longer and more thorough consultations because we know your pet’s needs are unique. Our consultation appointments allow ample time for you to ask all your questions. Your pet is unique and deserves the appropriate attention.
Tour of facilities: We always take our clients on a tour of ALL the facilities to see first hand what your pet will experience. We feel it is important and like you to know what occurs behind the scenes.
We believe the quality of life your pet experiences is most important, so, our foremost concern is to provide affordable, compassionate, ethical services and the highest standard of veterinary care possible.
Polden Hills Veterinary Centre is our home (we live on the premises) and when your pet has to stay over night, your pet becomes part of our family. We are proud of the fact that we go the extra mile to put your mind at rest and care for your pets in every way.
Click here for our floor plan and map of the practice Please call 01278 722088 to arrange a visit to meet us and ask for a tour before making your decision about your veterinary practice!
WHAT TO LOOK FOR
Wherever you decide to take your pet it is important for their comfort and safety to insist on seeing the entire practice and to go behind the scenes. Ask specific questions about all aspects of the care involved, including medical, surgical and anaesthesia practices, monitoring procedures, recovery areas, overnight/after hours care, and euthanasia procedures.
Investigate the after hours care and comfort your pet receives. Ask who sees to your pet, how frequently dogs are taken out to relieve themselves; how often the small pet cages are cleaned out; how often they are seen by a vet during the night/weekend; what safety plans are in place; what noise (such as alarms) or disturbances they will experience while unsupervised, and so forth.
Ask some pointed questions about surgery and hygiene standards as well as the pain management and safety standards before, during, and after surgery
ABOUT YOUR FIRST VISIT TO POLDEN HILLS VETERINARY CENTRE
We are happy to take the time before your pet’s first visit to learn more about you and your pet and to answer your questions. You will be given a tour of the facilities and shown what your pet will experience at our practice.
To make your first visit a pleasant experience, here are some tips to assist you.
- Call for an appointment
- Arrive 10 minutes early, this will give our staff time to verify your information and enter it on the computer.
- If possible, fill out the Pet/Client information sheet in advance. You can either bring it with you at the time of your appointment or fax it back to us at 01278 723364.
- If your pet has received medical care at another veterinary practice, please have the previous veterinary surgeon fax a copy of his or her medical records to 01278 723364, so that we may review them in advance
